Upon your purchase of the products through the Company’s Platform, you do not have the right to place a return request or process a return request on the Platform under any circumstances whatsoever. However, the Platform allows replacement of products only incase of receiving damaged, defective, expired orbroken seal of the product received from the Company. The Users can place replacement requests by emailing to customersupport@herbivo.in
The Company upon receiving a return request from you, will ask you to share the pictures or videos of the damaged or expired product clearly showing the defect in the product with the customer care of the Company. Only upon satisfaction of the Company’s customer care that the product is damaged or expired, your replacement request shall be approved and in the case of Grocery products, the Company shall process a full refund for the product.
In the above-mentioned case, the Company upon satisfaction after receiving the pictures or videos from the User and after the User sends the damaged or expired product other than the Grocery products back to the Company, shall process the replaced product through courier to the User. The User shall be responsible to bear the costs for the return courier sent by the User.
