We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any purchase you make through us. The policy concerning the returns and refund requests, shall be following the clauses as set forth:
- RETURN REQUESTS
Upon your purchase of the products through the Company’s Platform, you do not have the right to place a return request or process a return request on the Platform under any circumstances whatsoever. However, the Platform allows replacement of products only incase of receiving damaged, defective, expired orbroken seal of the product received from the Company. The Users can place replacement requests by emailing to customersupport@herbivo.in
The Company upon receiving a return request from you, will ask you to share the pictures or videos of the damaged or expired product clearly showing the defect in the product with the customer care of the Company. Only upon satisfaction of the Company’s customer care that the product is damaged or expired, your replacement request shall be approved and in the case of Grocery products, the Company shall process a full refund for the product.
In the above-mentioned case, the Company upon satisfaction after receiving the pictures or videos from the User and after the User sends the damaged or expired product other than the Grocery products back to the Company, shall process the replaced product through courier to the User. The User shall be responsible to bear the costs for the return courier sent by the User.
2. PROCESSING OF REFUND
Refunds shall be provided only in the cases when order couldn’t be fulfilled after confirmation and on the above-mentioned grounds in case of damaged, defective, expired or broken seal of the product. Refunds are done within Fifteen (15) working days and the amount shall be credited by the same mode of payment as it was received. You also have an option to request the payment to be transferred into your bank account and if your order was placed thorough COD, then you shall be refunded only by store credits or through NEFT. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
All Refund requests shall be made by you by contacting to the technical team support available on the Platform, which will be the official mode of communication withour Platform and the Company. The Company shall waive all other means of communication made. All Refunds shall be made only on the basis and upon investigation by us on following such guidelines. The Refund shall be completed between Fifteen (15) from the date of refund request made by the User and the money shall be transferred to the original source of payment of the User.
3. CANCELLATION
As a User, you do not have the right to cancel your order upon placing the same.
The Company at its sole discretion may cancel any order(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
c. in case of unavailability of a service, or
d. for any reason outside the control of the Company including causes for delivery related logistical difficulties.
e. if the Company does not want to do business with the User
The Company maintains a negative list of all fraudulent transactions and non-complying Users and reserve the right to deny access to such Users at any time or cancel any orders placed by them in future.
